For any enquiries, please either reply to your confirmation of order email or get in touch at firstname.lastname@example.org
You can return any item to us (in its original condition) within 30 days of shipping. It would really help us if you could include the invoice number in your returned package. When returning your item, please ask for proof of postage and keep this safe in case we need to refer to it later. If you're looking to return a faulty or incorrect item please also let us know before you send it back, and we’ll sort it out for you.
If you'd like to return your item for an exchange, we'll send your replacement to the original delivery address. If the address has changed, please let us know.
You can exchange your product for another of the same value, if you’d like to do so, please inform us of the size and individual product before you return the original item. Please bear in mind that we may not have the new product that you want in stock.
After you've returned your items
It can often take up to 7 working days to process your return or exchange. If you haven’t heard from us after that time, do get in touch and we will follow it up for you. Any refund will automatically be issued to the payment method you used to place your original order. This can take up to 5 working days, depending on your payment provider. We will send you an email as soon as your item is refunded.
Refunds include original postage and packaging costs, but not the return post costs. Original postage and packaging costs will not be refunded if multiple items were bought in the first purchase, and one or more items are kept.
The not-so-fun stuff
In the unlikely event that an item is returned damaged, evidently worn or dirty you may forfeit a full refund, and we may have to send it back to you. Sadly your item cannot be returned after 30 days of shipping, unless there are outstanding circumstances. If you’re unsure, get in touch and we’ll do our best to help you out.
Please send any returns to:
There is Something More
68 Old Market Street